Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Frequently Asked Questions
Purchasing
Can I purchase these glasses (a single, or a couple pair) in the United States for personal use?
No, the state regulatory requirements to deliver eyeglasses in the US prohibits us from selling our product directly to people that want to use them as eyeglasses.
How much does a kit cost?
The kits come in two sizes—mini kit and full kit. The mini kit is for groups that want to see the system prior to committing to the full-kit.
The mini kit allows you to try it out, brief your board, conduct training on the system, and get approval of your team prior to the distribution event. View more details here.
The full kit contains everything a team needs to dispense 550 pairs of eyeglasses. It contains the screening kit, distance kit (250 distance glasses and lenses), and the reading kit (300 reading glasses in various powers). View more details here.
We also sell each of the individual components (screener/distance/readers/etc.) for organizations that need to mix-and-match based on their requirements.
Do you have kids’ frames?
Yes, we do offer kids frames with the appropriate lenses. Minimum orders for these products are 250 kids frames (various colors) with 540 individual packaged lenses, and 300 pairs (various frame styles) for the sunglasses.
Can my organization dispense these glasses in the United States?
In order to dispense eyeglasses in the United States (or Canada, and probably most other developed nations), the prescription must be approved by an optometrist or an ophthalmologist. If your organization can get an eye doctor to participate in your outreach, it is possible to use our kits to help provide eyeglasses.
Shipping
Where do you ship from?
We ship worldwide from our warehouse in Trappe, Maryland. We are also actively working to set up facilities in Canada, Nepal, and Ghana but this will take time.
How fast will my order be shipped?
Your order's handling time depends a few factors:
- The product's inventory status: If some items in your order are backordered, your order will not ship until they are back in stock. Please view this page for details on backordered items.
- Our staff's availability: as we have a limited staff, orders will likely ship on Tuesday and Thursday when materials are available.
- Shipping method: express orders will be shipped as quick as possible regardless of the day, but next-day handling is not guaranteed.
What shipping company do you use?
We use FedEx, UPS, and DHL. Choose the option that works for you.
Can you change my shipping address?
Yes we can! If your order hasn't shipped please contact us and provide your correct address and we will fix it for you.
Can I return my order?
Yes, but products must be returned new and unused. Contact us to arrange a return. You will receive a full refund for materials. Bear in mind you are responsible for covering the return shipping cost.
Training
How can I become trained to use the kits?
After you make your first purchase, you will automatically receive an email with instructions on how to join our training/screening app.
Can I schedule an in-person or virtual training session?
No, we no longer provide these types of training in favor of our mobile app.
Invalid password
Enter